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ADMINSAINT NEWS AND BLOG

THE RISE OF THE MALE PA

An interesting article in the Guardian today about the rise of the male PA. It’s linked to graduate unemployment and whilst my creation of Admin Saint is not linked to immediate post graduate status, it did come about from a redundancy situation (in my...

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OVERCOMING CUSTOMER CYNICISM – BOGOF!

Can you really get something for nothing? On face value, of course you can. Buy one get one free offers, (or BOGOFs as they are affectionately known), deliver what they promise, don’t they? Buy a packet of biscuits and you get a second packet without...

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LAUNCH, LINKS AND LOCALISM

We were aiming for a 1 September start. But we are ahead of schedule in our planning and a start in late July/early August is very much on the cards. Everything has gone smoothly so far and I keep looking out for the potholes in the road that will...

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CREATING A CORPORATE IDENTITY

The phrase ‘corporate identity’ is certainly up there in the current hit-parade of business jargon. It might not be at number one; that accolade surely goes to ‘Cloud Computing’, but it is certainly nudging down nonsense-tracks like ‘blue-sky-thinking’ and...

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THE DOs OF OOOs

Administration is as much about keeping people informed as it is about doing the tasks. One area that constantly surprises me is the cavalier use of OOOs; the email reply that is the Out Of Office. Often, you’ll send an email to a colleague and, in return,...

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KEEP THEM SWEET

The essential customer service skills that business owners often forget…. (1) Time-speak – My worst customer nightmare is when someone is unavailable, or the receiver needs to investigate a matter, and they either don’t call you back, or they do not tell...

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ECONOMIC WORRIES? NO PROBLEM, LET’S DO BUSINESS

Nobody can claim that they are not aware of the current economic crisis flooding the globe. I’m no economist and I’m not here to try to unravel the reasons behind it, but what I have seen is the affect it is having on British business. Whatever the moral...

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HOW ARE YOU DEALING WITH THE EXTRA BANK HOLIDAY?

A BBC News report indicates that the ‘extra’ bank holiday for the Diamond Jubilee is not an entitlement for some workers and the wording of an employee’s contract will actually determine whether an employer can legally refuse permission for leave. If a...

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