by Martin Allen | Jun 17, 2015 | Blog
The essential customer service skills that business owners often forget…. (1) Time-speak – My worst customer nightmare is when someone is unavailable, or the receiver needs to investigate a matter, and they either don’t call you back, or they do not tell you when they...
by Martin Allen | Apr 17, 2013 | Blog
Nobody can claim that they are not aware of the current economic crisis flooding the globe. I’m no economist and I’m not here to try to unravel the reasons behind it, but what I have seen is the affect it is having on British business. Whatever the moral and ethical...
by Martin Allen | Jun 1, 2012 | Blog
A BBC News report indicates that the ‘extra’ bank holiday for the Diamond Jubilee is not an entitlement for some workers and the wording of an employee’s contract will actually determine whether an employer can legally refuse permission for leave. If a contract...
